- Go to your PayPal account and sign in.
- Select Report a Problem from the drop-down menu.
- Choose the transaction you’d want to dispute.
- Give an explanation for the disagreement.
- Create a disagreement.
FAQs
If you report unlawful transactions conducted using your PayPal account within 180 days of the payment date, you can claim a refund. You’re out of luck if you transmitted money to a scammer as part of a phishing scam or using PayPal’s peer-to-peer payments system.
Inform your bank of the situation as soon as possible and inquire about a refund. If you’ve sent money to someone as a result of a scam, most institutions will repay you.
Request a refund
PayPal does not have a button for refund requests. Sellers, on the other hand, have up to 180 days to manually issue a refund following a transaction. If you haven’t already done so, contact the vendor and request a refund. They only need to look up the transaction in their records if they’re unsure how to issue one.
There is no coverage for purchases of used or secondhand goods made in person or delivered to you. When transferring money through PayPal, make sure you select the goods/services option; there is no cover if you send using PayPal’s friends and family capability.
Scams involving online refunds
The con artist poses as a representative of a well-known huge corporation or a small business that provides a service. The fraudster claims that the company owes the victim a refund for a product that the victim allegedly ordered or a service that the company no longer offers.
Inform the company’s fraud department about a scam using an online merchant or a payment transfer method. If you paid a scammer with your credit card or bank account, notify the card provider or bank. Scams should also be reported to major credit reporting organizations.
If a claim is made, the seller is given 10 days to respond. If the seller fails to react, the claim will immediately close in the buyer’s favor with a full refund. If the seller responds, PayPal will investigate the information given and decide on the claim’s conclusion.
PayPal encourages buyers to use the PayPal Resolution Center to resolve any issues they have with a transaction, and the majority of them will, resulting in a PayPal dispute or claim. Buyers can, however, challenge the charge through their bank, resulting in a chargeback.
PayPal holds the funds for a transaction until the dispute is resolved if a buyer enters the dispute resolution process. If a dispute between the buyer and seller cannot be addressed, the dispute can be escalated to a claim, and PayPal will decide the outcome.
PayPal’s Terms of Service state that users must report a fraud case within 180 days of the dubious transaction. Even in the case of Friends and Family transfers, doing so may entitle you to a refund.