Commercial Insurance Brokers 2023: Overview, Salary and Job Description

Insurance is more than a commodity – it is the very thing that can keep your business afloat should disaster strike. It also has bottom-line functions.

It can increase investor appeal and help a company remain profitable during downturns. proper insurance is more than just a requirement, it is an essential business decision that should be made with care and knowledge.

Selecting a commercial insurance broker for your company’s risk management needs is akin to choosing a partner with whom you’ll have a business relationship.

So, while this position might seem obvious, the job of a commercial insurance broker is more nuanced than that. Let’s talk about all you need to know about commercial insurance brokers.

What is a Commercial Insurance Broker?

A commercial insurance broker is a person who connects companies with insurance providers. The insurance company pays the broker a commission for his or her efforts when a client acquires a business insurance policy through the broker.

Typically, an insurance broker works for a brokerage that employs a large number of brokers, although he or she can also work as an independent commercial insurance agent.

Why Choose a Commercial Insurance Broker?

In most circumstances, brokers are held to a greater standard of consumer accountability. They are responsible for analyzing and determining the scope of coverage you need for your company.

To compensate for this heightened level of knowledge, brokers may demand administrative fees or higher premiums.

Insurance brokers typically provide a comprehensive choice of commercial insurance options and may employ specialists.

They may also provide services such as safety training, safe driving training, and more. So, when should you think about hiring a broker?

  • The bigger your company is, the more you should think about hiring a broker.
  • If your company employs a significant number of people,
  • On the road, there are a great number of vehicles and drivers.
  • A high-risk business or occupation

Using a broker rather than an agent makes more sense in these situations. Let’s look at the distinction between a commercial insurance broker and an agent.

Commercial Insurance Broker Vs Agent

The first thing to remember is that a commercial insurance broker is not the same as a commercial insurance agent. Business owners who are new to the insurance industry frequently used interchangeably these terms.

The truth is that they are two separate types of professionals who provide different services.

Apart from the fact that they both sell commercial insurance coverage, they have virtually little in common.

A commercial insurance broker goes out of his or her way to find the greatest commercial insurance coverage for his or her clients. It means they are not reliant on a single insurance company.

They are also more likely to locate affordable insurance prices because their employment entails evaluating premiums from a range of companies.

A commercial insurance broker should, in theory, act in the best interests of his or her clients.

On the other hand, a commercial insurance agent works for a particular insurance company, marketing and advertising its commercial insurance products. Customers’ options for comparing insurance plans are severely limited as a result of this behavior.

An agent represents insurance sellers, whereas a commercial insurance broker represents insurance purchasers.

So, if you have a small firm with only a few employees, a handful of vehicles, and work in a normal or low-risk field, it’s good to utilize a commercial insurance agency.

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What are the Roles of Commercial Insurance Brokers? 

A commercial insurance broker acts as a mediator between you (the buyer) and the insurer, attempting to make the process as simple as possible. Commercial insurance brokers have the following responsibilities:

  • A commercial insurance broker is an expert in risk management and insurance. An insurance broker can help you cut through the clutter by calming the chaotic whirlpool of information and providing you with straightforward answers.
  • Brokers act on behalf of their clients and offer advice that is in their best interests.
  • They can assist you in identifying your personal and/or company risks, as well as determining what to insure and how to manage those risks in other ways.
  • Insurance brokers can provide you with technical guidance that will come in handy if you ever need to file a claim.
  • Brokers are familiar with the terms and conditions, coverages and exclusions, and costs of a wide range of competing insurance products, allowing them to assist you in finding the best coverage for your needs.
  • Brokers can assist in arranging and placing coverage with the desired insurer.

Salary of Commercial Insurance Brokers

According to Glassdoor, The national average salary for a Commercial Insurance Broker is $80,000 in Australia, or $35.90 per hour. Entry-level positions start at $56,875 per year, while most experienced workers make up to $92,657 to $120,000 per year.

While, as a qualified broker in the UK, you can earn between around £20,000 and £40,000. Senior brokers/account directors can earn in the region of £30,000 to £70,000, with salaries rising to in excess of £100,000 for those in managing/client director roles or those handling more complex, high-value risks.

 List of some commercial insurance broker’s salaries from other companies in Australia

Job TitleSalary
Honan Insurance Group Insurance Broker salaries – 2 salaries reported$97,500/yr
Lockton Companies Insurance Broker salaries – 2 salaries reported$95,000/yr
National Credit Insurance Insurance Broker salaries – 2 salaries reported$87,840/yr
Marsh McLennan Insurance Broker Salaries – 3 salaries reported $80,000/yr 

How To Become a Commercial Insurance Broker

They help their customers to get finance from great brokers, but they are also helped to achieve their dreams.

It’s possible to enjoy a rewarding career as a finance broker no matter what your goals are, whether it’s creating a safe and secure household, establishing financial stability, or financing a business dream.

  • Sign-up to the MFAA: Our membership benefits are free to those who sign up with the industry’s leading broker association.
  • Get qualified: The Diploma of Finance and Mortgage Broking Management as well as the Certificate IV in Finance and Mortgage Broking.
  • Choose an aggregator: You can become a Credit Representative with an Aggregator who will be able to provide you with a panel of lenders and business tools to become a Finance Broker through the Australian Credit License (ACL).
  • Choose a mentor: A mentor (a broker with experience who can help you grow in knowledge and skills) is essential for you in your first two years as a broker.
  • Key requirements: Understand the key documents and reports required for the mortgage and finance industry.
  • Apply for membership: After completing your education, selecting an aggregator, and obtaining professional indemnity insurance (if necessary), you can apply to become a member of MFAA.

Qualities of a Commercial Insurance Broker

An important decision that will have a significant impact on the operations of any business is choosing an experienced commercial insurance broker. The following qualities are key to getting the best services from potential insurance brokers:

#1. Knowledge and Experience

There are a lot of risks businesses have to contend with, ranging from financial to compliance risks. A commercial insurance policy that protects the business and its assets is imperative because certain risks can have devastating effects on business operations.

Business owners entrust their firms to commercial insurance brokers for risk assessment. In doing so, the insurance broker is able to recommend the best insurance policy that addresses the identified risks. 

If further consultation is needed, a commercial insurance broker may also direct you to an attorney or accountant based on the situation.

#2. Strong Work Ethic

A strong work ethic is another characteristic of professional commercial insurance brokers. They strive to ensure their clients’ needs are met tirelessly. A broker assists you in applying for the right insurance policy after you have identified the ideal policy.

Anyone can sell insurance coverage, but only a great broker will work with clients throughout, even as the needs of the firm evolve.

#3. Good Communication Skills

In order to maintain a good relationship with their client, a commercial insurance broker must establish mutual respect and remain in constant communication. Brokers who are more likely to push products of the client do not need to be watched. 

Good brokers are those who listen to their customers, understanding the specific needs they have.

Read Also: How Much Does A Professional Liability Insurance Cost?

#4. Excellent Customer Support

Most clients do not like changes in policies and brokers. Brokers should provide outstanding customer service in order to prevent such a scenario.  

This will require the attorney to conduct thorough research beforehand in order to be prepared with all the answers to any client-specific questions.

Communicating any positive or negative developments about the insurance policy without delay is another aspect of providing quality service.

Brokers who demonstrate their ability to manage client accounts efficiently will probably establish long-term relationships with clients.

#5. Availability

The best commercial insurance brokers are ones who can be reached at any time of the day or night. Even when they’re busy, such brokers make time to get back to their clients and provide the necessary feedback.

The specific form of communication that the broker utilizes does not matter. What matters is providing prompt feedback to their customers.

Why Hire a Commercial Insurance Broker?

The following reasons can make a commercial insurance broker valuable:

#1. Impartial Advice

Commercial insurance brokers provide unbiased and impartial information and advice, and this is indisputably the primary benefit of using their services. Since these brokers have connections with many insurance providers, they are in a better position to identify policies that could work well for their clients.

Brokers are not restricted to a single insurance carrier, unlike commercial insurance agents.

It does not matter which insurance firm a broker directs their customer to in order to earn a commission. Many brokers give their customers the option of choosing the best policy after analyzing the choices.

#2. Mitigate Business Risks

The risks to which their companies are exposed are not well-known to many business owners. It can often be because they did not receive the right guidance, rather than because there was a lack of due diligence. 

In order to identify any risks that can negatively influence a business, an experienced commercial insurance broker will perform a detailed analysis of the enterprise. 

Having too many creditors can lead to a firm’s bankruptcy, and such an expert will not hold back.

Besides compliance issues, operating activities, and reputational risks, a company may encounter other types of risks. A commercial insurance broker identifies these risks and then looks for feasible solutions to minimize them.


Business owners should choose carefully commercial insurance policies if they want to protect their enterprises from risk. Their busy schedules prevent them from doing research on insurance policies. 

Majority of these business owners who attempt to find their own insurance policies end up falling victim to illegitimate insurance companies.

You should hire a commercial insurance broker to help you with this. A representative of reputable insurance companies acts as an intermediary between the company and the customer. 

Moreover, these brokers place the interests of their clients ahead of those of their insurance providers. They can find policy prices that are affordable and offer adequate coverage in this way.



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