20 Housekeeping Interview Questions | 2023 Job Tips

Housekeepers make sure that the rooms in a hotel or any other accommodation facility meet the required standards. They have to ensure that the room is clean, organized, and comfortable for guests.

This article reviews some of the most common housekeeping interview questions you can expect to hear during your following interview.

We will also show you what information to look for in candidate answers so you can select the best fit for your position.

Who Is a Housekeeper?

A housekeeper is a person who manages the household of his/her employer. He/she maintains the house’s cleanliness and takes care of the domestic chores, such as cooking, ironing, washing, etc. The housekeeper reports to his/her employer about his/her work and duties at the end of every day.

They recruit housekeepers based on their job knowledge and skills in performing various types of tasks related to household activities. They must know about all household appliances like vacuum cleaners, washing machines, dishwashers, etc.

What are the Best Housekeeping Interview Questions? 20 Interview Questions

Here are common housekeeping interview questions you can expect when hiring a housekeeper and suggested responses to help you find the best candidate:

#1. What does a housekeeper do?

This is the most basic question for interviewers, but it can reveal a potential employee’s self-awareness and motivations.

A good housekeeper understands that their role includes cleaning and organising and providing valuable customer service to guests.

#2. Can you tell me a little bit about yourself?

This question is designed to see if you are a good fit for the organization. It’s an open-ended question, so it’s up to you how much you want to say.

Remember that it’s best to keep your answer brief and focus on the skills and experiences that qualify you for the job. This is one of the housekeeping interview questions you should expect to hear.

#3. Tell me about your experience as a Housekeeper.

Talk about your past positions, what you liked or disliked, and some tasks you completed.

If possible, include some examples of when you solved a problem or handled a difficult situation with a customer.

#4. What do you know about our company?

This question gives you an opportunity to show that you have done some research on the organization, which can show that you’re genuinely interested in working there.

In your answer, mention something specific about the company or its mission and why it interests you.

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#5. Why do you want this position?

The interviewer hopes to find out what motivates you and why this position appeals to you more than other jobs in another industry or field.

Think about what makes this job most interesting or exciting to you, and use that as part to give a proper response.

#6. What are your weaknesses as a Housekeeper?

The employer is trying to determine if you know your weaknesses and how you manage them. Explain that you are working on improving and have dedicated yourself to learning from mistakes to become more and more efficient.

For example, you might say, I do everything I can to ensure nothing slips through the cracks, but they have known me to sometimes leave things out of my schedule. I am learning to organize myself better and keep track of essential details.

#7. What interests you about this Housekeeping position?

This question is similar to “Why do you want this job?” The interviewer wants to know what drove you to apply for this job.

Be honest, but let them know that this position interests you most in their company because it fits your skills and experience best.

For example, if they asked why your current employer was downsizing, don’t criticize them or complain about being laid off. Emphasize that the new opportunity excites you and how it will help advance your career.

#8. Can you work at a fast pace?

Housekeepers need to be able to clean rooms quickly and efficiently. There is usually a set amount of time allotted for each room, so the housekeeper must be able to keep up with the pace.

More importantly, however, housekeepers need to be able to work at a steady pace throughout the day. If they are unable to keep up their speed, work quality could suffer.

In addition, this is one of the housekeeping interview questions you should expect to hear.

#9. Can you perform physically demanding tasks?

Housekeeping can be a physically demanding job. They expect housekeepers to move and lift heavy equipment and supplies, scrub bathrooms on their hands and knees, and bend over to reach low surfaces.

The interviewee should show that they can lift heavy objects by bending at the knee, not at the waist. They should also be able to reach overhead or in front of them easily.

#10. Are you comfortable working alone?

Most housekeepers work alone during the majority of their shifts; they may only interact with others if they have questions or issues with their job duties or room assignments.

For this reason, it is essential that housekeepers be independent workers who do not need constant supervision or direction to get their job done right.

#11. Are you willing to work on weekends and holidays?

If you’re not, don’t even consider applying for a hospitality position. Hotels, resorts, and other vacation spots are open 24/7. You’re expected to be there when they need you.

#12. Have you ever been fired?

If you have, it’s okay. Don’t lie about it. Explain what happened and why it won’t happen again.

If you haven’t been fired before, explain that and then go on to talk about your longest job tenure and why you stayed with that employer so long.

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#13. How do you deal with demanding guests?

The answer should be this: “I always treat every guest with respect and try to be as accommodating as possible.”

Then give an example of how you’ve dealt with a demanding guest.

In addition, this is one of the housekeeping interview questions you should expect to hear.

#14. What would you do in the following situation…?

You should already know all the rules for housekeeping jobs. In fact, if you get this question, it means the interviewer thinks that maybe you don’t know them! Be prepared…

#15. What qualities do you think are necessary for a housekeeper?

The employer will look for answers like patience, thoroughness, attentiveness, and time management in a housekeeper.

These skills should have been demonstrated in the candidate’s resume, but it’s best to be prepared with examples of how they’ve been helpful in past jobs.

#16. What do you know about our company?

This question tests whether the candidate has done their homework on the company before applying for the job.

If they haven’t done their research, it shows that they aren’t serious about the role and might not be dedicated to it.

The employer will also want a detailed understanding of the company’s products, services, and target market.

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#17. How would you deal with an angry guest or customer?

This is one of the most important questions for employers because it tells them how you handle conflict and cope under pressure. They’ll expect a calm response, prioritising guest satisfaction over your ego or pride.

They’ll also want to see that you can stay polite under pressure and deal with people who may communicate anger indirectly and directly.

#18. Have you ever performed any other cleaning jobs?

If yes, they will say what they did and where. If the answer is no, the candidate can say that this will be their first cleaning job or that they have only cleaned their own homes before this time.

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#19. Why do you want this job?

The interviewee should explain how much he or she enjoys cleaning and how it brings satisfaction.

They should also mention that they do not mind working alone but enjoy working with others in a team environment.

#20. What is your favourite thing about cleaning for others?

This question is designed to show whether or not the interviewee will be a good fit for the job of housekeeping because it requires them to talk about themselves on a more personal level than most other questions on this list do so far!

Conclusion

Housekeeping is a challenging job that requires a variety of skills. To hire the right housekeeper, you must be prepared with a list of interview questions to help you identify the best candidate.

Before you begin, take some time to prepare for the interview. Once you know what you’re looking for in a potential employee, write down the specific questions for your housekeeping position and practice asking them out loud. This will help you feel more comfortable and confident during the actual interview.

Slaying a job interview isn’t always easy, and you’ll likely face some tough questions in the early stages. Every company’s interviewer will be looking for something different in a prospective employee to make sure you don’t get caught out by this.

FAQs on Housekeeping Interview Questions

References

• coverlettersandresume.com – 24 Housekeeping Interview Questions and Answers
• wisdomjobs.com – Housekeeping Interview Questions & Answers
• passmyinterview.com – 17 Housekeeping Interview Questions & Answers

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