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USAA hiring process 2023 | Job Application, Interviews and Employment

Do you want to know about USAA’s hiring process? Then you are in the right place because in this article you will be shown in detail the USAA hiring process: job application, interviews, and employment.

However, the USAA hiring process might not be as lengthy as you think, depending on the department you are applying for. It can take a week or a month.

If you are selected for a phone interview expect a 30-45 minute preliminary conversation with the Talent Acquisitions team and/or Hiring Manager. Candidates selected for an on-site interview can expect to be at our offices for two to four hours, on average.

Onsite interviews are comprised of multi-interviewer groups, with usually two to four groups scheduled to speak with the candidate. Candidates who are not selected for further consideration after an interview will be notified via email.

About USAA

The United Services Automobile Association (USAA) is a Fortune 500 diversified financial services group headquartered in San Antonio, Texas. The group’s subsidiaries include a reciprocal inter-insurance exchange regulated by the Texas Department of Insurance. It also includes subsidiaries that provide banking, investing, and insurance services to people and families.

In addition,this people serve or have served in the United States Armed Forces. It is expected to have more than 13 million members by the end of 2020.

The United Services Automobile Association (USAA) was founded in San Antonio in 1922 by a group of 25 United States Army officers. This was a mechanism for mutual self-insurance when they were unable to obtain auto insurance due to the perception that they were a high-risk group. Because they were military officers.

Since then, USAA has grown to include banking and insurance services for former and current members of the Armed Forces. This includes officers and enlisted personnel, as well as their families. The company was ranked 100th on the Fortune 500 list of the largest corporations in the United States based on total revenue in 2018.

What are Some Roles Available at USAA?

USAA is a financial services company that offers a range of products and services to its members, including insurance, banking, and investment products. Some of the roles available at USAA include:

  1. Customer Service Representative: As a customer service representative, you would be responsible for providing excellent customer service to USAA members, answering questions, and resolving issues.
  2. Claims Adjuster: As a claims adjuster, you would investigate and evaluate insurance claims, determine the extent of coverage, and negotiate settlements.
  3. Underwriter: As an underwriter, you would evaluate insurance applications and determine whether to approve or deny coverage based on risk assessment and underwriting guidelines.
  4. Financial Advisor: As a financial advisor, you would provide financial planning and investment advice to USAA members, helping them achieve their financial goals.
  5. Information Technology (IT) Professional: USAA employs IT professionals in a variety of roles, including software development, cybersecurity, and infrastructure management.
  6. Data Analyst: As a data analyst, you would analyze and interpret data to provide insights and recommendations to USAA leadership.
  7. Marketing Professional: USAA employs marketing professionals in a range of roles, including brand management, advertising, and digital marketing.

What is USAA job Application?

The USAA job application can be accessed via the company’s careers website. Just follow the steps below;

– Click here to open the company’s jobs site in a new browser window/tab.

– Press the “Search Jobs” button to go to the main job search page.

3 – Scroll down the page and choose how you want to search the list of job opportunities (job family, keyword/zip code, or req number, for example). If you want to search by zip code and keyword, type a term in the first field and then your zip code in the second. To view the results, click the “Search” button.

– Select the job title or link for which you want to begin the online application process.

5 – After reading the job description page, click the button as seen in the image below.

– Click the “Create Account” option and fill out the form with the following information:

Contact information via email


Password confirmation

7 – To complete the account creation process, click the “Create Account” button at the bottom of the form. After you’ve made your account/profile, you’ll be ready to start the application process.

8 – Complete each step/section of the application and submit all relevant information. After you’ve finished filling out the form, you’ll be able to submit it for processing.

USAA Interviews

Here are reviews from people who have undergone the interview questions. This should help you understand the USAA hiring process. These reviews are from

From an anonymous interview candidate

“USAA will not interview anyone qualified for the position that has previously worked at USAA. I have reapplied a number of times and not even a screening call. I left on good terms. If you are over 40 and made a decent salary, they will not attempt to reinstate you”.

From an anonymous employee

“They asked me about my career history. All the standard stuff. Nothing special. Good, bad or indifferent. There was a first interview and then a second and then a 3rd,. Then they made the decision”.

From an anonymous interview candidate

“Great series of interviews. Everyone was incredibly nice and I really enjoyed talking to them. Unfortunately, I did decline the offer but it had nothing to do with the company or the interview process. Initial phone interview with recruiter, interview with Hiring Manager, and technical interview”.

From an anonymous employee

“Very kind, professional interviewers. Generic questions about difficult situations I’ve overcome, moments of leadership, etc. If you are able to answer these questions proficiently, the interview itself is quite easy”.

Related article: Kohl’s Hiring Process | Job Application, Interviews, and Employment

Commonly asked questions, as reported by candidates

1.“They didn’t really ask me many questions because the people who hired me didn’t know what they were doing or hiring for”.

2.“Ability to work with a team

ability to travel

why USAA?”

3.“What ideas or suggestions did you present to Liberty Mutual to streamline or improve their process”

Putting the above in mind will help you prepare for USAA hiring process.

What is USAA hiring process?

Below is a break down of USAA hiring process;


USAA welcomes applications through their online Career Center. You will have the option to create a logon ID, a profile, submit your resume, apply for the openings that interest you, and develop a job search agent during this time.

Because of the large number of job seeker profiles they receive on a daily basis, it is recommended you apply for a specific position.


You will be notified via email if a candidate satisfies the minimum qualifications for the post and will be given advice on how to complete any employment assessments that may be required for the position. If you receive an evaluation, you must complete it before moving on to the next step in the process.


If you have gotten a follow-up email and have completed all of the assessments, you may be selected to proceed to the next stage of the selection process (not every candidate is selected for an interview).

You will be contacted for an interview by a member of the staffing team if you are chosen. During the interview, they will determine whether or not you are a suitable match for a particular position. If you are, USAA will book you for a formal interview with a member of the hiring team.


Following the official interview, a hiring manager will analyze the feedback received from interviewers and pick one of the applicants for consideration for the post.

Applicants who accept a conditional offer of employment must demonstrate that they have met all of the requirements of the complete background investigation.


How do I get a job at USAA and basic qualifications to work at USAA?

USAA has some basic requirements for employment with USAA; all candidates must

  1. Be at least 18 years of age

2. Have a high school diploma or GED

3. Be authorized to work in the United States

4. Applicants who accept a contingent offer of employment must satisfactorily meet all

5. Requirements of the comprehensive background check, which includes drug testing.

6. Complete an Employment Eligibility Verification I-9 form

7. Complete all job-related assessments

How much experience do I need to work for USAA?

USAA offers a variety of career opportunities based on your unique experience. They provide several options for starting a new career where USAA will provide you training “from the ground up.” These positions are in Claims Adjusting, Mortgage Servicing and Customer Service.

If you are new to the workforce or are considering starting a new career, please visit our career site and search using the following recommended keywords: “Total Loss” (Claims), “Mortgage Originations” (Mortgage), and “Banking & Insurance Solutions” (Customer Service).

Read also: 15 Best High Paying Entry Level Jobs

How long does it take to get hired at USAA?

The length of each stage in the process is hard to accurately define as it varies per role and candidate. USAA knows the importance of timely communication and strives to ensure that the hiring process is as efficient and successful as possible.

What benefits does USAA offer?

At USAA, they invest in world-class benefits and career development opportunities for employees so they can concentrate on their purpose-driven mission. They offer a variety of benefit programs, which may vary by location, like physical, financial, and emotional wellness programs, medical, prescription of drugs and telehealth, dental vision, and lots more.

Does USAA offer a 401k?

Yes, USAA offers employees a competitive retirement savings plan as an easy way to save for their future. USAA matches each pre-tax and/or Roth contribution with $2 for every $1 contributed, up to 4% of eligible earnings each paycheck. In other words, if you put in 4%, USAA puts in 8%.


USAA has a lot of jobs for people with different kinds of skills. The company has several ways for you to start a new job where they will teach you everything you need to know “from the ground up.” These jobs are in Claims Adjusting, Mortgage Servicing, and Customer Service, and they pay well.

New to the job market or thinking about starting a new one? Visit their career site and search for “Total Loss” in Claims, “Mortgage Originations” (Mortgage), and “Banking & Insurance Solutions” in the search box (Customer Service).

Each of these jobs has exciting opportunities for growth and paid training. When you search, think about putting your search term in quotation marks. There could be too many results if you don’t do this.



Chukwudumebi Amadi
Chukwudumebi Amadi

What’s up, I’m Dums. I help brands gain visibility through SEO Writing and other applicable Content Marketing Strategies.

My educational background includes a BSc in Mass Communication with a focus on writing for the New Media.

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