After buying DirecTV for $49 billion in 2015, AT&T is said to be fielding offers to value it in the $15 billion-$20 billion range, making the acquisition one of the least successful in recent media business history.
The metrics of slow risings on the part of DirecTV now AT&T has led to the obvious moves by people who are always on Google in search of how to cancel DirecTV services.
The Wealth Circle will guide you on how to cancel your DirecTV subscription by calling a customer service representative and requesting that the service be canceled.
It takes some work to cancel DirecTV, but with a few simple steps, you can break free of the contract and save money each month.
We’ve broken down how to unlist from the services of DirecTV into 6 steps to make things as simple as possible.
What Is The Easiest Way To Cancel Directv?
Canceling DirecTV is not as difficult as it might sound. All you need to do is follow the 6 steps listed below. Here’s how to begin…
How to Begin
- Get your latest bill and account information. You need to have a record of the important account numbers and PINs, as well as any contact information. If you have a contract that dates back before AT&T acquired DirecTV, try and track the updated information.
- Get ready for a phone call. The only way to cancel your account is to call up your DirecTV service number. You can contact customer service at 1-800-288-2020. Customer service is always available between 8 am and midnight EST, every day.
- Schedule a call when you have lots of time. Always schedule a call at your own convenience and at a time that falls in their office hours. This will enable you to stay on hold and talk through the DirecTV cancellation policy. This call is meant to be with a live customer care representative.
6 steps to follow in order to cancel DirecTV
Step 1 – Call customer service
To cancel DirecTV, you must call their retention department at 1-800-228-2020 to get it done.
Once the call connects, input your account information to be routed to a representative. Customer service can only do things like discussing your bill. They can’t cancel your contract.
However, if you have AT&T TV Now (formerly DirecTV Now), the streaming component owned by the same parent company, you can cancel your contract online.
Step 2 – Request to cancel your contract
Once you reach a retention representative, tell them you want to cancel your subscription.
Know how much time is left on your contract. Be prepared to discuss the early cancelation fee. As we go on in this post, we’ll discuss more cancellation fee.
Step 3 – Give reasons why you want to cancel DirecTV
DirecTV representatives will always do their best to keep you on their services. They will try any of the following:
- Offer unadvertised discounts
- Give you NFL Sunday Ticket free for a year
- Ask you to switch some services to AT&T to get you to bundle
If you’re certain about canceling, simply demonstrate why you want to get out of your contract. All they need is a reason.
For instance, you can tell them you’re switching to a streaming service to save money. Hulu Live and Sling TV or even Netflix are two wonderful replacement options.
Don’t forget, these representatives are doing their job, which is to convince you to keep on subscribing. Nonetheless, remain firm and friendly with eyes on the goal.
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Step 4 – Send back the receiver and the remote
Getting through the phone call and successfully ordering a cancellation is a leap, but there’s another step. Endeavor to send back the DirecTV accessories via the pre-addressed mail designed for your cable box and cable from the company.
This step is essential because your account won’t be fully terminated until AT&T receives all your equipment, which was technically leased out.
Ideally, the box should get to AT&T a few business days after your call. If it’s been five business days or more, you can call customer service immediately and tell them to ship another box, because your cancellation may have, for some reason, not been processed.
Once the box finally gets to you, you have only three weeks to get it back. Finally, endeavor to track the shipment, otherwise you’ll be on the hook. If you drop the equipment off at a local office ensure you get a receipt. Otherwise, if the equipment is misplaced, and you have no receipt, you’ll have to pay some huge cash.
Step 5 – Call AGAIN to confirm the box has been received
Once you’ve sent out the accessories, call the company to confirm if your equipment has been received and your contract canceled.
As earlier mentioned, you can reach customer service at 1-800-531-5000. Representatives are available from 8:00 a.m. to 1:00 a.m. EST seven days a week.
If you have any questions about your final bill, you can ask the representative to walk you through the bill if you are confused about anything on it.
Step 6 – Pay your final bill
The last on the process of canceling DirecTV is to pay your final bill. Most times, the billing isn’t really clear. Try and note the exact date you called to cancel your DirecTV as the rates are based on that day. Also, ensure that your final bill is correct. After payment has been made, you have some good reasons to smile.
What Does It Cost To Cancel Directv?
Now that you know how to get rid of DirecTV, it will be nice you have an idea of the cancellation fee.
At a minimum, you’ll need to pay a $15 cancellation fee. Nevertheless, most DirecTV subscriptions are contractual in nature, which implies that you’ll need to pay a fee for each remaining month of your contract. This fee is usually $20 per month. This fee can be waived if you’re canceling DirecTV for a family member who passed away.
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How Can I Cancel My Directv Early Termination Fee?
A good number of people want to know if they can get out of the DirecTV early cancellation fee. Well, there are ways to eliminate the need to pay the fee, such as:
- Saying you’re moving to a country where DirecTV doesn’t work
- Stating that you’re moving into an apartment building that doesn’t allow satellite dishes
- Experiencing constant outages
- Stating you’re joining the Peace Corps
- Canceling for a deceased family member
In most cases, the company always asks for proof to back up these claims. So, be sure of any reason you intend to dish out.
Final Words
It takes some work to cancel DirecTV, but with a few simple steps, you can break free of the contract and save money each month. Regardless of your financial situation, the savings can be used in much better ways like real estate through Fundrise
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