Have you ever thought of the fact that you can actually make money listening to calls? In this article, I will be showing you ways to get paid to listen to calls.
Most companies delegate the duty of auditing and reviewing their calls to quality performance and management firms who in turn seek the services of individuals like you to get the job done.
Stay with me as I walk you through the process.
Can I Get Paid To Listen To Calls?
If you’re looking for a way to earn some extra income on the side, there are online platforms that pay you to listen to calls. This is something that’s worth doing from the comfort of your own home.
If fancy this side hustle, all you need to do is to listen carefully to phone calls. These telephone calls will be between your employer’s clients and their customers. At the end of each call, you will need to review and evaluate them on different levels.
I’m sure you are wondering if it’s a live call or a recorded call, right? Notably, it’s a recording so everything you will be listening to will have already happened in the past.
Have you ever heard the recording at the beginning of calls that says “this call may be recorded for quality assurance?” Or listened to that of a bank or insurance company that say “this call may be monitored?” What that particular statement means is that the call is recorded and is most likely to be subjected to review and evaluation. Companies that pay people to listen to calls do so for quality assurance.
Why Would A Company Pay You For Listening To Phone Calls?
Listening to calls helps businesses manage phone calls to aid in marketing and sales. It also helps companies understand how their phone lines and offline marketing attribution impact their overall marketing and company success.
As a call reviewer, your duty will be to; review client calls, provide analytical reports and furnish the client company with valuable data that helps to improve customers’ service.
How Do I Get Paid To Listen to Calls?
To get started, you have to enlist on the available platforms that pay reviewers to listen to calls. At the end of each call, you’re expected to review and evaluate how the caller’s questions were answered or how their inquiries were handled and then get your pay.
The most interesting part of this job is that it passes for a side hustle. That is to say, you can do it from the comfort of your home.
Moving on, we’ll list 7 ways to get paid.
Ways To Get Paid To Listen To Calls
There are quite a few platforms that pay users to listen to calls. To start with, we have:
- Humanatic
- Reynolds & Reynolds
- PointQA
- Guru
- OneSpace
- Amazon Mechanical Turk
- Call Source
Humanatic
Humanatic is software that provides companies with in-depth analysis of their phone calls. Rather than using computers to transcribe and decipher recorded phone calls, Humanatic employs people all over the world just like you to review calls from home by listening to recorded calls and provide reports that’ll be used to analyze clients’ calls.
To get started on Humanatic, you must have a valid & verified PayPal account. Verification proves that a person is who they say they are.
When you first start, you will be given access to the two easiest categories of calls. As you advance, you will unlock new categories which will provide more opportunities to earn. Payments on Humanatic are made weekly.
SEE ALSO: 14 Transcription Jobs That Pay Well In 2022
Reynolds & Reynolds
Reynolds and Reynolds develop and supports software for automotive retailers. They feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership.
As a remote Call Service Representative at Callbright Reynolds, you will be responsible for listening to recorded phone conversations between clients and their customers and evaluating these calls based on pre-set criteria for call handling and identifying missed sales opportunities.
To get started on Reynolds, you need to send an email expressing your interest in the job. After that, you will get an application to fill out and might also have to take some tests.
Callbright pays bi-weekly via direct deposit to banks. The starting rate for the call analyst job is $11 per hour.
PointQA
PointQA provides contact center quality and performance management services. They evaluate and analyze agent-customer interactions to unlock key behavioral and procedural drivers of sales, retention, and service.
To get started on PointQA, you need to possess the following qualifications:
- 1 yr call center experience or the equivalent
- At least a high school graduate
- Willing to work on flexible schedules (AT LEAST 40 hours per week)
- With exceptional listening and analytical skills
- Flexible, detailed, and able to successfully adapt to change
- Ability to work independently
Payment on Point QA is made weekly based on certain factors.
Guru
Guru is a freelance platform where experts are hired to perform one particular task or another. On guru, you can sign up as a freelancer, set your profile to suit your personal standards, and watch professionals request your services.
OneSpace
OneSpace is searching for qualified applicants for the following positions. If you don’t see a position that fits your skill set, submit your application, and we’ll contact you if and when a relevant opportunity becomes available.
Just like Guru, OneSpace allows you to set up a profile in line with what you can do. One of the highest selling skills on OneSpace is listening to recorded calls and analyzing them.
Amazon Mechanical Turk
Amazon Mechanical Turk (MTurk) is a crowdsourcing marketplace that makes it easier for individuals and businesses to outsource their processes and jobs to a distributed workforce that can perform these tasks virtually. This could include anything from conducting simple data validation and research to more subjective tasks like survey participation, content moderation, listening to calls, and more.
Businesses or developers can use MTurk to access thousands of on-demand workers—and then integrate the results of that work directly into their business processes and systems. Common examples include the moderation of web and social media content, categorization of products or images, and the collection of data from websites or other resources.
Call Source
Call Source is an online platform that grants access to individuals who help companies assess, coach, and improve their performance using your recorded calls.
Managing your business’s phone calls to aid in marketing and sales helps companies understand how their phone lines and offline marketing attribution impact their overall marketing and company success.
At Call Source, emphasis is placed on delivering a premier technology-enabled business performance system to optimize clients’ revenue, profit, and brand reputation.
CallSource offers a competitive salary and benefits package.
What Are The Requirements Of A Telephone Call Reviewer?
To excel in the job, you need to be good at listening and understanding English in different dialects/accents. You also need to be good at communicating as the job requires you to work closely with others.
In addition, you need to have a flexible schedule that makes it easy to work from home when necessary.
Lastly, to make a good call listener, you need to possess good reviewing and analysis skills. This particular skill is what makes you outstanding.
You also have to think about any possible drawbacks too. Do your research and find a company that is suitable for you.
FAQs
Yes you can
There are quite a few platforms that pay users to listen to calls. To start with, we have:
Humanatic
Reynolds & Reynolds
PointQA
Guru
OneSpace
Amazon Mechanical Turk
Call Source
Final Thoughts
To move forward as a business or company, there is a need to monitor, audit and review each and every piece of information that comes in. Through the availability of call auditing firms, companies are now able to have their calls listened to and reviewed. Starting out, you’ll need a functional laptop, a good internet point, and a working headset.
References
- athomegrind.com – Earn $11 Per Hour Reviewing Telephone Calls From Home
- pinoymoneyonline.com – 3 Websites That Pay You To Review Calls
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