When shopping for goods at Home Depot, it’s crucial to be aware of the return policies in place, especially when you’re considering whether a specific item is non-returnable. Understanding the guidelines regarding non-returnable items can save you time and potential headaches, ensuring that you make informed purchasing decisions from the start.
This article delves into Home Depot’s policies regarding non-returnable items, offering valuable insights to help you navigate your shopping experiences more effectively.
How long do Customers Have To Return Items?
Home Depot’s general return policy typically allows returns within 90 days, but there are exceptions. You need a receipt and ID for returns, or a Home Depot associate can pull up records for recent credit and debit card purchases.
Certain items, like furniture, area rugs, gas-powered equipment, generators, and electronics, must be returned within 30 days.
Customers with Home Depot Consumer Credit Cards, Commercial Revolving Charge, or Commercial Accounts get an extended return period of 365 days, with no receipt required for purchases within the past year, excluding Home Depot Design Center.
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What Items Are Not Returnable At Home Depot?
Some items at Home Depot are non-returnable, including custom products like custom-mixed paints, discounted “oops” paint, and custom-ordered blinds unless they were “Guaranteed to Fit,” in which case they can only be exchanged within a 15-day window.
Flooring, fabric and wallpaper samples, utility trailers, whole house and stationary generators, floral arrangements/cut flowers, and store credit or gift cards cannot be returned. Installation and delivery fees are also non-refundable. Flammable or hazardous items can be returned in person, as can faulty major appliances if reported within 48 hours of delivery or pickup.
How Are Refunds Processed?
Home Depot’s return policy doesn’t specify exclusions for items on sale or clearance. It’s generally assumed they can be returned if lightly used and in their original packaging, with a valid ID and receipt. However, there have been reports of no returns for clearance/yellow-tagged plants. Refunds are made through the original payment method. Gift card and store credit refunds become store credit instantly. Card refunds take two to 10 business days to appear on your statement.
6 Home Depot Return Policy Tips To Keep In Mind
Home Depot Return Policy Without Receipt
If you misplaced your receipt, don’t worry. Home Depot can often find it in their system. If you used a credit card, debit card, or check, they can locate the receipt within 30 days of purchase. However, beyond this timeframe, a receipt is required for returns.
But if you used a Home Depot Consumer Credit Card, the Home Depot Commercial Revolving Charge, or the Home Depot Commercial Account, you have up to 365 days to locate your receipt and process returns.
2. Home Depot Return Policy For Opened Items
You can return opened items to Home Depot within 90 days as long as you retain the original packaging and receipt. It’s essential to keep the packaging when deciding whether to keep an item to ensure you can return it if needed.
3. Home Depot Return Policy for Online Orders
Online orders adhere to the same return policy as in-store Home Depot purchases but with added convenience. To initiate an online return, simply visit the website and select the “Return Items” option. After completing this step, you will receive an email containing the return shipping label. Attach the label to your package and mail it back, eliminating the need to visit a Home Depot store.
4. Home Depot Return Policy After 90 Days
When you make purchases using your Home Depot Consumer Credit Card, Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have a generous return window of 365 days from the purchase date to receive a full refund. For transactions made with other forms of payment, you typically have 90 days for returns.
Furthermore, certain items might qualify for a 90-day extension, providing a total grace period of 180 days. For specific details, it’s advisable to verify with your local Home Depot store.
5. Home Depot Return Policy for Appliances
For appliances like fridges, dishwashers, washers, or dryers, quick action is crucial. Check them for damage upon delivery; if any is found, refuse delivery. If you accept the delivery and notice damage later, report it to Home Depot within 48 hours.
In essence, inspect appliances on delivery, refuse if damaged, and report issues within 48 hours.
6. Home Depot Return Policy Exceptions
While most items that Home Depot sells fall under the general return policy, there are some exceptions.
Though most items can be returned, there are a few items that can only be returned within 30 days of purchase, so be aware you have a tighter turnaround time for the following items:
- Area Rugs
- Consumer Electronics
- Gas Powered Equipment and Tractors
In addition to products purchased with a Home Depot Consumer Credit Card, Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, plants can also be returned up to a year after purchase.
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