If your account is locked, it usually means Paypal needs some information about your account or recent transactions. You can contact them and have the following information available to enable them to confirm that you own the account.
- Your telephone number.
- A statement for the credit card or bank account linked to your PayPal account.
- The email address you used to register your PayPal account.
FAQs
Click the “Contact Us” tab on the PayPal page (see Resources).
Fill out the form on the Help page with the needed information.
If necessary, contact PayPal and provide the relevant information to unlock your account. What Should I Do If My PayPal Account Is Locked?
For security concerns, if you’ve locked yourself out due to too many failed login attempts, you’ll have to wait at least 4 hours before trying again. Please make sure you’re using the proper username and password.
Suspicion of unauthorized use—if PayPal suspects your account is being used without your permission, your account will be suspended to protect your cash. Your bank informs you that fraudulent transfers between your PayPal and bank accounts have occurred.
If your account is still frozen, PayPal will notify you that you must wait 180 days to receive your money. When it comes to doing business, that is forever, and your store will most likely close for good. If this occurs, you can contact PayPal customer service and speak with a representative.
If you’re logged into your account and receive a notification saying your account has been locked for security reasons, it implies we’ve noticed unusual activity and it appears that your account has been compromised. Please change your password right now to unlock your account.
If your account is frozen because your bank is examining your transactions, the freeze usually lasts about 10 days for simple cases and roughly 30 days for more complex cases. However, because there are no hard and fast laws, it’s best to presume that it will continue a long time.
To unlock the account, you may need to contact your bank or check to see if there are any restrictions on third-party connections. Re-enter your bank information in the app after your online banking has been unlocked or restrictions have been eliminated.
If you can’t access your email account and receive a notice saying it’s been locked, it’s because it’s been locked for your safety. It’s usually as simple as a typo or an incorrect password being typed in too many times.
PayPal has the ability to lock and prevent users from accessing their own money in the system for no apparent reason. Paypal’s user agreement is about 80 pages long and contains a long list of guidelines about when the firm can close an account or freeze an individual’s assets.
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