How Do I Contact Amazon About A Missing Item in 2023

Call 1 (888) 280-4331- speak with customer service for a tracking update.
Ask neighbors if they received the package.
Wait 36 hours after the expected delivery date and time to file a claim.
Start a claim with Amazon here.

Please contact your nearest USPS post office. Please contact your local post office rather than the USPS hotline. Your neighborhood post office will be able to deliver faster and more efficient service. Inquire about the package’s delivery and the details of that day’s delivery.

If your Amazon package has not arrived after 48 hours, you should submit a refund claim with Amazon. But, according to Weisman, you must first contact the third-party vendor directly to report the problem. Customers must first contact the seller before filing a claim on Amazon.

Amazon’s “A-to-Z” Guarantee Protection covers most stolen packages. Purchases that are “fulfilled by Amazon” are sometimes derived from “Amazon Sellers,” which are retail partners. (You would know of this at the time you place your order.)

Request an A-to-z Guarantee Refund
Go to Your Orders.
Locate the order.
Select Problem with order.
Select your problem from the list.
Select Request refund.
Enter your comments in the text box.
Select Submit.

If a customer’s shipment is delivered to the incorrect address, they can call Amazon customer service at 1-877-586-3230, and Amazon will either try to recover the box, offer a refund, or send a replacement if the original item cannot be located.

They’ll probably tell you to wait 24 hours, so you might as well wait that long before contacting them. If your shipment hasn’t arrived after 24 hours despite the fact that it says “Delivered,” you should contact a USPS employee.

Most of the time, you can request a refund or have the things re-shipped. They are not required to do this if it shows in their system that it was delivered, therefore I say most of the time. They are more likely to deny you if you have a long history of missing packages.

While the danger of a delivery driver stealing your package exists, the chances are small. While there are bad apples in every profession, delivery businesses like Amazon, USPS, UPS, and FedEx have a vested interest in preventing package theft.

All you have to do is dial 1-888-280-4331 at any time of day or night, on any day of the year. Explain your problem to them, tell them you believe Amazon delivered to the wrong address, and give them the order details and tracking information. They’ll take care of the rest of the heavy lifting.