Communication Styles in the Workplace: Which one is the Best?

Communication is an important concept in the workplace that cannot be neglected because it plays a role in the effectiveness of teams in the workplace and the general growth of the company as a whole.

In this article, I would be talking about the different types of communication styles that you might encounter in the workplace.

I have also dug through a ton of research to come up with the best communication style in the workplace as well as characteristics or signs to easily identify these communication styles in your colleagues, employers, or employees. So, let’s get straight to it.

Why Do Communication Styles Matter in the workplace?

Communication is a major part of the workplace and as an employee or an employer having knowing different communication styles is of great importance when trying to assess your colleagues and communicate effectively with them.

Being knowledgeable in the different communication skills would help in the following ways:

1. Assist you in determining where in the workplace communication might be improved.

According to the Lucidchart research, 44 percent of individuals blame miscommunication for unfinished initiatives. Miscommunication can lead to a variety of problems, including stress, low morale, and the loss of a customer.

It only goes to show how critical it is to improve your communication skills. It’s critical to figure out how to recognize these diverse approaches among your employees and take the time to transmit the information as needed.

It will not only boost the team’s performance, but it will also result in an increase in sales.

2. Assist you in providing the appropriate training and resources for your specific staff needs.

It’s also important to create the same culture among coworkers while you focus on enhancing your communication with your personnel. This may be accomplished by providing your employees with the necessary resources and training.

The communication barriers will be bridged by holding training that allows them to learn more about cooperating as a team and overcoming their concerns. This will make things in your company function more smoothly.

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It will also demonstrate your dedication to your employees’ personal development and encourage them to continue working.

You can read this: Professional Communication Skills To Succeed At Work

3. Promotes Workplace Inclusivity and Cooperation

Because your employees have diverse communication styles, you’ll need to add tools that cater to each of them. Some people prefer to work on their tasks via emails and written language, while others prefer to concentrate on a visual depiction.

Taking this into consideration will foster inclusion and inspire your employees to work more cooperatively and enthusiastically.

4. Assists in the Promotion of Transparency in Your Organization

Are your employees aware of your organization’s aims and ambitions? As a manager, it’s critical to clarify exactly what your company’s goals are. This will assist your employees in identifying various ways in which they might contribute to the broader aim.

It also shows your employees that you regard them as team members and that their contributions are valued. Despite the limitations posed by communication styles, this honesty goes a long way.

What Are The Main Communication Styles?

Your communication style is how you engage with others and how you talk, behave, and respond in different situations.

Various schools of thought have different types of communication styles which they feel are most accurate and express the communication patterns of workers in the workplace.

However, for the purpose of this article, I have highlighted 4 main communication styles which seem to be more generally accepted by the population based on research. The four main communication styles are as follows:

1. Passive Communication Style

Passive communicators are usually silent and don’t try to get others’ attention. During arguments, they may appear uninterested and rarely take a firm viewpoint or impose themselves.

Because they seldom communicate their wants or feelings, it might be difficult to tell whether they are uncomfortable or require assistance with a critical endeavor.

These characteristics distinguish a passive communicator:

  • Inability to refuse
  • Bad posture
  • a relaxed attitude
  • Inability to make eye contact
  • a gentle voice
  • Apology-oriented disposition
  • Fidgeting

2. Aggressive Communication Style

Aggressive communicators regularly communicate their feelings and views, and they often dominate talks at the expense of others. An aggressive communicator may also respond without thinking, which can harm relationships and reduce workplace efficiency.

While an aggressive communication style may gain respect in some leadership circumstances, it may be scary to individuals who prefer a calmer approach.

These are some of the characteristics of an aggressive communicator:

  • Interrupting individuals in the middle of a conversation
  • Invading people’s private lives
  • Posing in a domineering manner
  • Using threatening gestures
  • Keeping constant eye contact

3. Passive-Aggressive Communication Style

On the surface, passive-aggressive communicators look docile, yet their activities are generally motivated by more aggressive motives. While their words may appear nice, their deeds may not always match their words.

Passive-aggressive communicators have the ability to subtly manage a situation to their advantage. Although this isn’t always the case, some passive-aggressive communicators utilize this strategy because they feel helpless or controlled.

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The following strategies can be used by passive-aggressive communicators:

  • Muttering
  • Using sarcasm as a form of communication
  • Demonstrating denial
  • When they’re visibly sad, they put on a smiling front.
  • Giving quiet treatment to someone

4. Assertive Communication Style

In the office, the forceful communication style is usually the most courteous and effective. Assertive communicators are confident in their opinions and ideas, yet they are always courteous and considerate.

They are willing to take on new tasks, but they also know when to say “no.” These people are aware of their own limitations and guard them without being unduly confrontational or defensive.

You’ll notice an aggressive communicator’s ability to make people feel at ease while you’re with them. They’re the people you go out of your way to meet because you know they’ll be able to help you have a constructive conversation.

Assertiveness manifests itself in the following ways:

  • You can use expansive gesture to express a wide range of emotions.
  • Tendencies to collaborate and share
  • expressing feelings and thoughts in a healthy way.
  • Pose correctly.
  • A distinct voice
  • Eye contact that is friendly

As a leader or manager, you can check these leadership styles: 10 Best Leadership Styles in the Workplace | 2022

Which Communication Style Is Best For The Workplace?

After digging through tons of research and questionnaires it was found that the assertive communication style is the best communication style for the workplace. The capacity to express yourself clearly and honestly is known as assertive communication.

This ability allows you to convey your opinions, feelings, and thoughts in a confident and unambiguous manner in the workplace.

When you use assertive communication effectively, you can stand up for your rights while still listening to the other person’s perspectives and respecting their rights and feelings.

When expressing your views and feelings, it’s necessary to be courteous, but you should also be direct, respectful, and honest. Regardless of the corporate hierarchy, both persons are equally important in forceful communication.

When Should Assertive Communication Be Used?

Assertive communication has several benefits, and it is becoming increasingly popular in the workplace.

However, before opting to utilize it, consider how it can affect workplace harmony and relationships. If you want to employ assertive communication, first assess the scenario to ensure that it will be positively received.

Because it helps you to effectively explain yourself while creating mutual respect for others, using this communication skill can help you successfully communicate your message.

How to Be A More Assertive Communicator

Now it has been established that the best communication style for the workplace is the assertive communication style, the question arises, how can I be a more assertive communicator?

Well, there is good news for you regardless of your current communication style. Practice and self-awareness can help you build and enhance your communication abilities.

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In a professional setting, You can widely view assertive communication is as the most productive and desirable communication style.

Consider the following recommendations to help you develop your assertive communication skills:

  • Confidently express your wants and thoughts.
  • practice active listening.
  • Encourage others to contribute their thoughts.
  • Make use of your emotional intelligence.
  • Be open to receiving comments on your communication skills and weaknesses.
  • Examine your options for further education.
  • Seek up opportunities to speak in front of a group.

FAQs on Communication Styles in the Workplace

What are the basic communication skills?

Speaking, writing, listening, and reading are the four basic communication abilities. The manner in which you connect with others and offer your thoughts leaves an indelible effect on them.

Why are communication styles important?

It’s simple for conflict or misunderstandings to arise when people have different communication styles. Understanding the features and trends of different communication styles can help us communicate with people who have a different style more successfully.

What are communication styles?

An individual’s regular manner of engagement can be described in a variety of ways (usually in the context of communication skills training and often in relation to personality types). Aggressive, passive-aggressive, passive, or assertive are some examples.

They are gender-specific communication styles, with a male style being perceived as instrumental, utilitarian, and/or task-oriented, and a feminine style being seen as expressive, social/relational, and/or person-oriented.

How does communication style affect team performance?

Communication allows team members to collaborate; strong communication is essential for developing cooperation and team building. Employees that are aware of each other’s communication styles will be able to collaborate more effectively and reduce the likelihood of misunderstandings or conflict.

How can communication be effective in the workplace?

There are several tips for effective communication in the workplace. Here are a few of them:

  • Know when and where to communicate—and what to speak about.
  • Develop your ability to work with others
  • When you have the opportunity, speak with someone face to face.
  • Keep an eye on your body language and tone of speech.
  • Make two-way communication a priority
  • Stick on facts rather than tales.
  • Make certain you’re chatting with the correct individual.


In conclusion, being knowledgeable about the various communication skills which you might encounter in the workplace is very important, and making use of the assertive communication style is best in the workplace.

If you are not an assertive communicator, you can use the tips listed above to improve your assertive communication skills as well as your communication with your team and work colleagues.



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