Emails are essential in both our personal and professional life, but the constant back-and-forth emails can consume a significant amount of time.
Working-age individuals spent 3 to 5 hours a day at work replying to emails, according to Adobe research.
Only 46% of people reached “Inbox Zero,” meaning they had dealt with all unopened emails.
So, what can you do to boost your email productivity and reduce the quantity of duplicate or unproductive back-and-forth email communication?
In this post, you’ll learn seven ways for reducing and speeding up your interactions and communicating more effectively than ever before.
What are Back and Forth Emails?
Back and forth emails appear to be the greatest option for a mail dialogue about a specific business topic. This is in contrast to “banter,” which is a non-formal “back and forth” about a broad topic.
Furthermore, it is a conversation or discussion about something that results in little resolution. A deal between the two parties.
As an adjective, back-and-forth expresses a movement from one place to another and then back to the first, as in the crowd was transfixed by the hypnotist’s watch’s back-and-forth movements.
Example: The budget debate devolved into a tense back-and-forth in which neither side was willing to compromise anything.
Why Do You Want to Reduce Back and Forth Emails?
Reducing customer friction and back-and-forth communications should be high on your priority list. If you don’t, you risk annoying clients who will flash their business elsewhere. Here’s why you’d like to cut down on back-and-forth emails:
- It takes a long time to handle a basic issue.
- Both sides respond slowly to messages.
- The aggravation of being stuck in lengthy email chains, chats, or phone assistance to resolve a simple issue.
- Very bad support system journey
- Customer satisfaction is low.
When are the Back and Forth emails necessary?
Email is a one-way communication method, which means it does not allow for a real-time exchange of ideas.
Consider the limitations of email and your method for receiving feedback if you plan to utilize it as a communication medium.
Apart from logistics coordination, email is best utilized as a follow-up to meetings or conference calls to rehash topics, agreements, and obtain group alignment.
Emails, like other communications, must be prepared and considered in order to elicit the desired response.
Back-to-front email is the most efficient way to…
- Provide directional, important, and timely information
- Share precise information and data
- Make sure there’s a record of your communication
- Direct the receiver to an online source for more information
- Provide brief status updates
7 Ways To Cutdown all Back And Forth Emails
Reducing back-and-forth emails may be the key to success if you want to be more productive, work more efficiently, and avoid miscommunications.
It’s unlikely that you’ll be able to ignore your inbox—despite its flaws, an email is an essential tool for personal and professional connection.
However, you may anticipate and avoid the dreaded extended email chain by employing certain tactics.
We know how crucial communication is to business success as a communications company that helps organizations of all sizes communicate effectively.
That’s why, today, we’ll show you how to prevent email threads from starting in the first place, using seven ways to limit back-and-forth emails:
- Take group conversations to chat
- Edit your emails
- Ask in-depth questions on a video call
- Schedule time to check your email
- Don’t neglect the title
- Go straight to the point and keep it business-related
- Push for physical meetings when the same location
Are you ready to cut down on unnecessary back-and-forth emails? Let’s jump right into the first method to accomplish just that.
1. Take group Conversations to Chat
If you copy a few individuals on an email, you can almost foresee the chain of responses you’ll get with everyone’s thoughts and updates.
And, while you might get in answer to your query, you’re more likely to get a confusing string of emails, run into some miscommunications, and waste time figuring out the best course of action.
Instead of going around in circles, move group conversations to your team messaging tool.
You’ll be able to get everyone on the same page and truly maintain track of a group conversation while still receiving the answers and results you need.
For example, in RingCentral, you can start a new project group or just message the entire team. Upload any required papers or documents, ask your inquiry, and receive responses in a logical, sequential order.
Plus, by using messaging instead of emails, you’ll get faster responses to your inquiries and be able to keep track of everyone.
Responses are less likely to be misplaced, and answers are less likely to be stacked on top of one another, resulting in disjointed email chains.
2. Edit Your Emails
Of course, sometimes you absolutely must send an email, and there is nothing wrong with it. However, there is a simple approach to stop it from becoming an endless stream of back-and-forth communication: modify before you submit.
The trick to avoiding back-and-forth emails when editing is to scan your email for question marks. Quickly check-in for each question you’re asking:
- Is this a question that can be answered in any way?
- Is there any way I can make this question more clear?
- Does this question necessitate a lengthy email chain to obtain a response?
Let’s go over why each of these factors is beneficial. Open-ended questions, for starters, attract a lot of back-and-forth like a magnet.
As a closure, an open-ended inquiry like “Does that work for you?” (or any number of variations) is fairly popular through email.
Tip: To prevent receiving too many responses, explain your query so that expectations are clear. For example, “Can you approve the font choice by Wednesday so that I can advance to development?” Not only will you be able to cut down on the length of your email thread, but your colleague will appreciate knowing exactly what you require.
Finally, consider whether your question is eliciting an excessive number of responses in order to arrive at a conclusion.
#3. Ask in-depth questions on a video call
If you have a query that necessitates a lot of context, qualifiers, hypotheticals, or follow-ups, you already know you’ll have a wall of email responses.
While it may be tempting to ask detailed inquiries by email only to have the room to spell out your thoughts, you’ll only invite miscommunication and a lot of back-and-forth emails.
When these questions arise, it’s preferable to speak with someone in person or over a video call.
Video calls are useful since they allow you to not only explain the problem aloud to ensure that it is understood but also to share your screen and annotate, circle, or draw on the specific item you’re referring to.
So, if you have a difficult question, fight the impulse to type it out and instead message someone to ask them to go on video with you.
You’ll get a response much faster, they’ll save time reading your long email, and your inbox will be clearer.
You can also read this: How to Respond to a Recruiter: 10 Best Email Samples for you
4. Schedule time to check your email
Those five hours a day you spend checking your email? They’re a huge waste of time, and they allow you to become stuck in the same dialogue loops that are making you inefficient in the first place.
Instead of leaving your email open in a separate tab all day, take a break and set aside time to check it.
You might reduce your email checking to once, twice, or three times each day, depending on how much you rely on it for communication.
Set a reminder on your calendar for the times you’ll check your email, and—then here’s the tricky part—check it just at those times.
It might surprise you to learn that things don’t fall apart if you’re not continuously checking your inbox, and you’ll be more productive because of not continually interrupting yourself to check your email.
While setting aside time to check your email is really a great productivity tip, you might wonder how it can help you cut down on needlessly extended email threads.
You’ll force yourself to gather the information you need, stay on topic, and communicate succinctly when you do send an email by limiting the number of times you check-in via email.
5. Don’t Neglect the Title
Your message’s subject line is efficiency gold. Make use of that space to inform your reader about how much and when they should pay attention. Get rid of those extra emails right away.
Show the urgency, the deliverable, and the timeline in your title. For instance, a title might read, “Action required by midday Friday | Acme project due next week.”
Your reader now understands that this is going to take some time. She’s aware that she has a deadline to meet for answering and that she has tasks to complete next week.
That single, clear remark eliminates a great deal of back and forth.
6. Go straight to the point and keep it business-related
Avoiding drawn-out exchanges begins with keeping communications succinct and straightforward. Instead of an essay, most emails should be more like an elevator pitch.
The subject line should state clearly what the email is about, and the body of the email should follow up with specific inquiries.
#7. Push for physical meetings when the same location
In a case when your clients live around your location or close by, you can push for a physical meeting in order to discuss and communicate well.
In this case, everything will be well detailed, and you will have quick responses to your questions. Unlike the back-and-forth emails that take time to respond.
Cutting down back-and-forth communication is crucial if you want to enhance productivity, reduce misunderstandings, and perform a better job overall.
While email is an important element of doing business, it isn’t always the greatest mode of communication. It’s important to use it wisely and sparingly when it’s available.
You may save time spent emailing and get back to work by prioritizing clarity in communication, moving conversations to the forum, and reducing reliance on email.