Understanding the place and importance of an Account Service Manager in an organization would save many organizations from losing their customers and collapsing. It would also help some to have a scale above their competitors.
This article delves into an account service manager’s definition, functions, and responsibilities. Still, before we get into the meat of the matter, it’s important to understand who a service manager is.
Table of contents
- Who Is An Account Service Manager?
- What Is The Distinction Between A Service Manager and An Account Service Manager?
- What Is The Difference Between An Account Manager and Account Service Manager?
- What Is The Job Description Of An Account Service Manager?
- What Are The Skills Of An Account Service Manager?
- How To Become an Account Services Manager
- How Much Does An Account Service Manager Earn?
- What Are The Challenges Of An Account Service Manager?
Who Is An Account Service Manager?
An account services manager is a member of management who keeps track of service sales targets, such as sales statistics, market trends, and profit margins.
These professionals often oversee an accounting department, offer clients and sales teams documents, and adhere to corporate and organization accounting regulations.
While discharging the duty of ensuring high levels of client satisfaction, an account services manager should know local market share, trends, and competition.
This will help improve or introduce a fresh idea that will give their organization an edge over their competitors.
An advanced degree is not required for employment as an account services manager. Despite that, most employers prefer individuals with sales account management experience or a degree in business, marketing, or sales.
Duties/Skills of an Account Service Manager
Here is an outline of the duties of an account service manager:
- Communicating with clients to guarantee that all of their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new customers
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client’s desires
- Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning consumer behavior to understand changing needs
What Is The Distinction Between A Service Manager and An Account Service Manager?
In many organizations, the Service managers and Account Service managers are considered to be the same whereas they both differ in some ways.
A service manager is a person who oversees the service department’s personnel and client interactions, reports, and repairs department. While the Account Service Manager develops and maintains client relationships by studying the business practices, difficulties, goals, requirements, and needs of clients to propose or change products or services.
The service manager ensures consumers receive excellent service, maintains strong relationships with customers and third-party providers, and achieves repeat customers. While the account service manager is all roll put together, he is frequently a salesperson, customer service representative, technical specialist, and financial counselor.
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What Is The Difference Between An Account Manager and Account Service Manager?
An account manager is someone who works for a firm and is to manage sales and connections with certain customers. They manage a company’s existing ties with a client or group of clients to ensure that they continue to do business with the company.
Account managers are not in charge of the account’s day-to-day operations. An account services manager is a member of management who keeps track of service sales targets, such as sales statistics, market trends, and profit margins.
To assure business success, an Account Service Manager develops and maintains client relationships by studying the business practices, difficulties, goals, requirements, and clients’ needs to propose or change products or services. He is the one who is to coordinate with several departments to ensure a smooth account changeover.
To evaluate the organization’s success level and propose or revise products or services, they also expected an Account Service Manager to head a team or conduct frequent progress meetings with certain departments or teams.
What Is The Job Description Of An Account Service Manager?
An account service manager of any organization is saddled with the following responsibilities:
1. Training the Team (s)
One of the most significant roles of an account service manager is to train everyone, including subordinates, according to the policies established by senior management or the organization’s board.
Their responsibility is to organize regular and timely training and induction seminars for new employees.
We expect an account service manager to update policies or request policy amendments based on feedback and practical function ability.
2. Allotting Staff
The account service manager makes the greatest use of one’s resources, which includes:
- Recognizing the talents of team members is critical if one is to get things done correctly while also saving time.
- The account service manager puts the right people in the right places when establishing a team for the proper discharge of duties.
- The account service manager’s job entails encouraging the teams while giving required professional help.
- One of the most expected abilities of an account service manager is supervising and motivating others.
3. Hiring and Retention Process
In most cases, we expect account service managers to hire qualified individuals. As a result, they set the bar for the hiring department.
Customer service is another important aspect of the retention strategy. They follow up with new potential clients and communicate with them.
It is important to stay patient and calm while working in the complaints department. They should also equip customer service executives with training to be more compassionate with customers.
Given the pressure and round-the-clock service, being at the customer service desk causes a genuine desire to assist the consumer.
One of the basic account service manager’s responsibilities is to lead the team or teams, including troubleshooting, discovering a problem, and finding temporary or permanent remedies.
The account service manager is also responsible for relaying accurate problem reports and solutions to the departments in order to take swift action to resolve the issue.
They also expect them to instill motivation and encouragement in team members to improve each team member’s effectiveness.
What Are The Skills Of An Account Service Manager?
Analytical capabilities, communication skills, and Customer-service skills are just a few of the skills that an Account Services Manager must master to fulfill their obligations.
- An Account Service Manager must also be able to develop and present materials to clients and sales teams.
- He must have a high level of enthusiasm, flexibility, and creativity.
- He must have proven verbal and written communication skills required in working with clients of various levels of seniority.
- Must be excellent at problem-solving.
- He must be able to multitask, meet deadlines, and work independently, both alone and in a team environment.
How To Become an Account Services Manager
There are various pathways available to aspiring account managers. Earning a bachelor’s degree is the safest first step, but it is not as hard to get trained for this profession as it used to be.
Below you’ll find a step-by-step guide to help you launch your career.
Step 1: Pursue a Bachelor’s Degree
Attend a four-year degree program in business administration, sales, or a related field. This will help you learn the ins and outs of account management. This will give you the experience and expertise to land a job as an account manager at most companies. You will find most hiring managers prefer professionals with a background in sales or business administration.
Step 2: Fill the Gaps in Your Resume with a Bootcamp or MOOC
Attending one of the top sales bootcamps might be the best way to gain an understanding of the career of a modern account manager. It is a fantastic way to learn the latest skills and knowledge required of sales professionals. You can also opt to sign up for a massive open online course (MOOC), and these are usually offered for free.
Step 3: Apply for a Job
Becoming an accounting manager requires experience. Therefore, it is important that you gain some work experience before applying for the role. Entry-level sales jobs will help you develop the expertise and perspective to handle key clients and stakeholders at any company.
How Much Does An Account Service Manager Earn?
ZipRecruiter indicates that the average salary of an account manager in the United States is $51,057 per year. The top account managers in the 90th percentile earn an average salary of $75,500 each year. Account managers in the 25th percentile, meanwhile, earn $37,000 per year.
According to the Bureau of Labour Statistics, the employment growth of positions in advertising, promotions, and marketing will go up by 10 percent between 2020 and 2030.
What Are The Challenges Of An Account Service Manager?
The head of the team that handles support and manages customer connections is the account service manager.
You don’t hear about them when things are going well, and customers are happy. When things go tough, however, there’s a ruckus.
The office of an Account Service Manager is sensitive since it is the section that ensures client satisfaction. When the job is poor, many clients may decide to leave, which will have adverse results on the organization’s growth.
Depending on the firm, they held Account Service Managers to a sales quota by day, week, month, or quarter. You may lose your job if you consistently cannot fulfill that quota.
A variety of criteria determines job success, but when you’re in charge of a team, they inextricably link your future at the company to the amount of money or clients you bring in.
The account service manager might deal with an irate customer, an outage or issue, they may demand an unguardable discount, requests for unachievable features, or addressable inquiries… to mention a few, which the down team cannot deal with.
If not handled properly, these risks can cause occurrences that have the potential to bring disservice or unsatisfactory to clients, which harms the growth and client strength of your organization.
FAQs On Account Service Manager
Account managers are to oversee client accounts once a sales rep has closed the business
Effective account managers may advance on to a senior account manager or account director position, which involves overseeing several account managers. Some become a director of account services—a high-level role overseeing an organization’s entire account management department.
Account managers serve as the liaison between companies and their customers. Their core priority is addressing customers’ needs and concerns quickly and effectively to develop and maintain strong relationships.
An account service manager’s job is to establish a full relationship between a company and its clients and nurture that relationship and provide value to customers.
Hence, he must show that they commit the business or organization cares about their needs and meeting them.
- www.zippia.com – Account Services Manager Jobs
- www.demandfarm.com – Strategic Account Plan
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