Postmates vs Doordash: Which Is Winning The Food Delivery Challenge?

There would always be a need to have food delivered to your doorstep. And, choosing which delivery service to use can be confusing.

While many restaurants offer delivery services, many people think it wise to patronize one of these many regularly. Even though there are many delivery apps online, the food delivery challenge in 2023 seems to be between Postmates and Doordash.

So, Postmates vs Doordash is a necessary review to aid users to choose which delivery service is best for them.

This article x-rays different services alongside the customer service skills of Postmates and the DoorDash delivery app. In doing this, it reviews their delivery hours-availability, User interface- Easy access, cost of delivery- pricing, and restaurant options.

A glance at the table of contents below shows the order in which questions that pertains to Postmates vs DoorDash food delivery challenges are being answered.

Is DoorDash Legit?

An insight into a brief history of these DoorDash delivery services will go a long way to helping decide which is best for you. Doordash was founded in 2013. Currently, it now delivers food across 4,000 cities across the U.S.

DoorDash food delivery service begins when an available Dasher takes hold of an order placed by a customer and fulfills it. This food delivery service is in partnership with DoorDash. So, customers who use DoorDash can order food from any of their partners and have a Dasher delivered to their doorstep.

Wondering how DoorDash makes money? Read this Full Business Model on DashDoor now.

Is Postmates Legit?

Postmates is another legit food delivery app in great competition with DoorDash.Unlike DoorDash, it was founded in 2011 and has been delivering services since its inception.

Also, Postmates delivery services cut across home essentials like ping pong balls, Taco bell, toilet paper, and even Chinese takeout. Unlike DoorDash, Postmates delivery services are for anything and everything, anytime and anywhere.

Postmates vs DoorDash: Which Is Winning The Food Delivery Challenge In 2022?

Many experienced couriers admit that Postmates and DoorDash are the top food delivery service apps.

However, these apps have their downsides and great sides. Choosing which is winning the challenge for you will be greatly determined by what is more important to you.

While Postmates is winning the food delivery challenge in some areas, DoorDash tends to top the chart in other areas.

To help you choose the best app for you, below is a review of all the factors that should influence your decision.

#1. Postmates vs. DoorDash: User interface-Accessibility

Both Postmates and DoorDash have apps with good user interfaces. This makes their app easy to navigate even by a first-time user.

For DoorDash, app services are fun to use. With a non-complicated and clean layout, you can easily download the app and begin to use it immediately.

Using the app for customers and Dashers is a complete breeze. However, its downside revolves around the unavailability of a map.

This is time-consuming for Dashers in finding the exact location where an order should be taken to.

Postmates app which is equally easy to use; has an advantage over its competitor because of its built-in map. This increases the possibility of taking as many orders as possible within the same location.

When it comes to app, Postmates seems to win the food delivery challenge in 2022 following the extra services of a built-in map.

Obviously, it shortens the time between when an order is made and when it is delivered because the driver is likely to pick up all order in the same route.

#2. Postmates vs DoorDash: Cost of Delivery

You probably have your pick on apps for Postmates and DoorDash, the next loggerhead between these two is the pricing.

For DashDoor, the cost of delivery is calculated based on three components. These three components include the initial payout of $1 for Drivers, Pay boost generated, and 100% of the tips earned.

On the other hand, Postmates cost of delivery is calculated using a mileage rate. So, the major determinant of the cost of delivery is the measurement of time between pickup and drop off.

The table below summarizes Postmates vs DoorsDash pricing. It also states the differences.

In a nutshell, both apps are great options for food delivery services with regards to the cost of delivery.

#3. DoorDash vs Postmates: Which has a better Customer Service?

These food delivery apps recognize the essentials of customer satisfaction. Hence, they create extensive resources that cover almost any situation you may encounter.

DashDoor food delivery app organizes customer service info into a series of FAQs. Each question provides insight into common issues new drivers experience.

Sadly, both companies do not get good scores based on customer service reviews held online. They do not have a customer support phone number available for customers to lay complaints.

In fact, Postmates and DoorDash make available email support, which allows customers to fill out a series of forms on the company websites to generate an email support ticket.

Hence, the feeling of frustration of not being able to speak to someone when you need an urgent answer is a cliché among users of these food delivery apps.

#4. DoorDash vs Postmates: Available Restaurants

Postmates wins clearly on this food delivery challenge in 2023 when it comes to restaurant selection options.

Postmates app is very flexible and doesn’t limit customers to ordering from merchants on their platform. The fact that you can get a Postmate pick up an order from any restaurant within any area where Postmates services are available gives an Inundant joy.

This sets the Postmates delivery app apart from other food delivery apps in the market including DashDoor.

On the other hand, DoorDash offers just a decent list of partner restaurants on its own. This limits customers’ choices and limits them to specific cravings.

#5. DoorDash vs Postmates Delivery hours: Availability

No matter how much we exalt a food delivery app, it makes no sense to you if it does not run errands in your city.

So, a major determinant of who wins the food delivery challenge is the availability of services in more cities.

Currently, the Postmates app is available in over 189 cities across the United States while DoorDash is available in 50 cities in the US and a few in Canada.

So, in terms of popularity, DoorDash has an international advantage over Postmates. But, in a number of people reached, Postmates wins.

Conclusion

The food delivery challenge in 2023 between Postmates and DoorDash is a riveting conversation to have. While both apps are the top food delivery service apps, they both receive backlash from their inability to satisfy customers’ interests.

To aid you chose a winner for this challenge, this app X-rays the differences between these apps – from their cost of delivery, availability, customer service experience, and accessibility.

The above and a brief history of these food delivery apps have been put together by thewealthcircle to help decide who wins the food delivery challenge in 2023.

References

• ridester.com: postmates vs doordash
• gobankingrates.com: postmates vs doordash

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