How Much Does Microsoft Dynamics Cost?

Organizations can streamline administrative duties with the Microsoft Dynamics 365 suite of cloud-based business solutions. This frees up your employees’ time to focus on more vital tasks, such as creating and maintaining client relationships or following up on promising sales leads. Many businesses choose Dynamics 365 as their CRM because of its flexibility.

After going over all of these options, you might be asking how much Microsoft Dynamics 365 costs. You may pick and choose which Dynamics 365 features you want to license, allowing companies to build a bespoke platform with the exact capabilities they need for day-to-day operations. 

In this post, we’ll be taking a look at how much you may expect to pay for certain software components in Microsoft Dynamics.

What is Microsoft Dynamics?

Microsoft Dynamics is a customizable service that is a key aspect of Microsoft’s business integration offerings. It offers different development platforms, WHQL teasing, cloud hosting, and application re-engineering in addition to business integration services. Microsoft also lets you build powerful MS enterprise solutions including regulatory solutions, accounting apps, ERP, CRM, and more.

One of the most prevalent uses of Microsoft business solutions is the creation of custom customer relationship management. CRM applications are also available, depending on the demands of the firm. You can also coordinate supply chain management for businesses and construct customer care solutions, sales solutions, and marketing solutions.

You can also implement features like upselling, cross-selling, and detecting business changes. For improved resource management, capabilities such as customer engagement, managing knowledge resources, and the like are available.

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Licensing Dynamics 365

When considering “how much does Microsoft Dynamics cost?” you must first consider the type of license you may require. This can be regarded as factors that affect the cost of Microsoft Dynamics. For your organization and linked entities, you can purchase the following types of subscription licenses.

1. Full Users

Full users are employees who need access to all of Dynamics 365’s features, such as those in finance, human resources, and supply chain. Others who may require a full user license at a corporation include enterprise and professional users who provide fundamental assistance in areas such as sales and customer service.

2. Device

A license for Dynamics 365 can be given to either a user or a device. You can buy a license for a device that contains the relevant software without having to acquire another for other users of that device. Specific gadgets might be designated for use in operations, sales, or customer service by businesses.

3. Team Members

For licensing purposes, companies might designate employees as Team Members. These users aren’t related to any specific business operations, but they do need basic Dynamics 365 access. For different team member licenses, companies can design specific access scenarios. Employees can collaborate and accomplish important work responsibilities thanks to them.

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4. Activity

Users with an Activity license have more access than those with a Team Member license, but less than those with a full license. Users with an Activity license have access to any additional permissions required to perform key business processes in Dynamics 365, such as approving work performed by Team Members or establishing new tasks for others to accomplish.

Cost of Different Types of Microsoft Dynamics

1. Dynamics 365 Business Central

Small And Mid-Sized Businesses (SMBs) can use the Business Central system to automate and streamline business processes such as finance, production, shipping, and sales. A monthly Business Central Essentials subscription costs $70 per user and covers Financial Management, Supply Chain Management, Customer Relationship Management, Human Resources Management, Project Management, and Warehouse Management

The monthly cost of a Business Central Premium license is $70 per user. Users with a Premium subscription get access to all of the features of the Essentials license, as well as Manufacturing and Service Management.

For customers with external accounts, each Dynamics 365 Business Central Essential and Premium license includes three external licenses. They can now connect a Business Central application and give extra data for accounting and bookkeeping.

Team Member licenses for Business Central are available for $8 per month per user. 

2. Dynamics 365 Sales

Sales Professional

A Get Started page is included in Dynamics 365 Sales Professional. It provides the essential capability for your sales force to maximize their ultimate functions, such as sharing files, connecting emails, and importing relevant data.

It also allows sellers to look for a faster lead-to-cash process, contact information, easier account management, dashboards, and opportunity management tools that make it easy to visualize vital data.

Whether you’re setting up your team’s app or managing your daily sales transactions, this app is designed to make getting up to speed straightforward and effortless.

The first user license for a sales professional license costs $65 per month, and each additional user license costs $20 per month. The sales enterprise license costs $95 per month for the first user and $20 per month for each additional user and provides access to Sales Playbooks, Forecasting, Hierarchies, Social Engagement, Gamification, Teams, Quick Campaigns, Marketing Lists, and Marketing Campaigns.

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Dynamics 365 Sales Enterprise

You have another option besides Dynamics 365 Sales Professional if you decide to deploy Microsoft Dynamics 365 to your company. Dynamics 365 Sales Enterprise is the name of this option.

Multiple sales and customer service functions are included in Dynamics 365 Sales Enterprise. The other option does not have access to these. Sales targets, forecasts, territory management, customer engagement options, and competitive pricing are all included.

Product families and relationships, sales playbooks, business units, embedded intelligence, and a knowledge base are some of the other characteristics of this choice.

Additional storage adds up to a common data service database capacity of 250 MB per-user licensing for Sales Enterprise. On the other side, it has a file capacity of 2GB per user license.

Enterprise-level licensing: The Sales Enterprise license grants unrestricted access to custom portals and apps that are configured to work in the same way as Dynamics 365.

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Sales Premium

Sales Premium is a $135 a month per user subscription that gives you access to Dynamics 365 Sales Insights.

Microsoft Relationship Sales

For $162 per month per user, Microsoft Relationship Sales combines the benefits of Dynamics 365 Sales Enterprise and LinkedIn Sales Navigator Enterprise.

3. Dynamics 365 Service

The cost of licensing different pieces of the Dynamics 365 Service component is summarized below. The pricing indicates the cost of an application’s initial user license. At each level, each additional user license costs $20.

  • Customer Service Professional – Includes a self-service customer service portal and knowledge base for $50 per user each month. Basic tools and analytics for customer service representatives are included in the licensing.
  • Customer Service Enterprise — Costs $95 per user per month and includes all functionality included in customer service professional. Users also gain access to scheduling and dispatching services and manage other resources and integrate with other Dynamics 365 apps.
  • Field Service — Costs $95 per user per month and is designed for those working in the field.
  • Remote Assist — Costs $65 per user per month and is geared toward agents working remotely.

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What Makes Microsoft Dynamics 365 the Best CRM for Businesses?

Microsoft Dynamics 365 CRM provides a comprehensive and effective solution for managing corporate relationships for growing and mid-market enterprises. Customized seller dashboards, also assist managers and sales reps in altering their customer care procedures, marketing, and sales.

Employees can also become more knowledgeable and productive as a result of it. Let’s have a look at some of the features of Microsoft Dynamics CRM before we get into the pricing.

Here are a few reasons why you should use Microsoft Dynamics 365 CRM:

  • It’s simple to use and has a familiar user interface. It’s also one of the best when it comes to user adoption and consumer engagement.
  • The integration of Microsoft products, such as a sales center and a sales app, gives a significant benefit.
  • Its built-in solutions or tools, such as assistant and LinkedIn Sales Navigator, are useful and powerful and help enhance efficiency and productivity.
  • Deployment and architectural options can be changed on the fly to match your company’s requirements.
  • It can be used to manage marketing campaigns and as a tool for marketing analytics.

Above all, Microsoft Dynamics CRM Cost offers a cost-effective structure, excellent partner support, and a dedication to the product that stresses the system’s quality and endurance.


Enterprise and midsize businesses can choose from a variety of pricing plans for Dynamics 365 for sales and customer service. Calculate the number of users each month who will actively use it before making a final selection. Only then will you know the exact price you’ll have to pay.

Furthermore, with millions of customers around the world, Microsoft products are designed by people who understand the needs of businesses. Microsoft Dynamics has it all, from basic HR to increased collaboration features, and you don’t have to build your own solution.

Competition is constantly present in the market, and in order for your firm to advance, you’ll need a partner who can help you with your business process plan as well as your operations and customer relationships. You may be confident that your organization is on the correct track if you understand MS Dynamics 365’s functions, features, and other associated information.

FAQs On Microsoft Dynamics 365

Is Microsoft Dynamics 365 worth it?

For larger companies with field service personnel, this is an excellent offering. Complicated integrations with other modules take longer than anticipated. While the phone app is excellent, it demands much too much license for the average user.

When it comes to learning Microsoft Dynamics, how long does it take?

How long does it take to become a Microsoft Dynamics 365 expert? It varies depending on what areas you want to focus on; for example, learning the functional side of Dynamics 365 takes about 4 to 5 weeks, but becoming a Dynamics 365 technical consultant takes about 4 to 5 months.

Is Microsoft Dynamics CRM available for free?

A free CRM trial will show you how to assist your sales team stay focused, increasing productivity, and creating customer trust. Use digital selling to meet buyers where they are, allowing you to form stronger bonds and clinch more purchases.

Is Dynamic 365 Expensive?

It costs $40 per user each month and includes more than the Sales/CRM module. Finance and Operations Management, Customer Service, and Marketing are all included as well! This offer’s CRM module is the most similar to Sales Cloud Lightning Professional.

Is Microsoft Dynamics hosted on the cloud?

Microsoft Dynamics 365 is a cloud-based business application platform that incorporates CRM and ERP components, as well as productivity apps and artificial intelligence features.


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